|Your diamond ring purchase is backed by the Joseph Schubach Jewelers 30 Day Internet Refund Policy.
If you are dissatisfied with your diamond ring for any reason, you can return it within 30 days from date of purchase. You will be refunded the full purchase price, however there will be a $150.00 restocking fee for all non-stock rings (14k sizes 5 or smaller, 9 or larger, and all 18k and platinum rings, and the Couture Collection).
If the item is defective or not as ordered, you have the option of requesting a refund or an exchange for the purchase. Please contact Joseph Schubach Jewelersto obtain a Return Authorization # and process this request. You will be reimbursed for return postage charges in cases of defective items or erroneous shipment made by Joseph Schubach Jewelers. In all other cases, the bridal ring must be returned in its original condition, in original packaging with the original diamond grading certification. Should the diamond be returned without the grading report, there will be a $150.00 replacement fee. Joseph Schubach Jewelers will also inspect the returned diamond and grading report before any refund is made.
Shipping: Please send the diamond with original diamond certificate, copy of original purchase receipt and Return Authorization Number to:
Joseph Schubach Jewelers
7150 E. Camelback Rd. Suite 250
Scottsdale, AZ, 85251
Please ship your diamond ring via US Postal Service Registered Mail and have the package insured for the purchase price. If you do not insure the package and the ring is lost on shipment, you will be responsible for the loss.